SUBSCRIPTIONS: By purchasing a subscription, you understand that subscriptions have a minimum commitment of three months. The subscription will continue to renew until you cancel it on the day of sign up. If you would like to cancel your subscription, email us at least 30 days in advance before your subscription renews. All sales are final.

CANCELLATION POLICY FOR ALL VOICE LESSONS: All lessons canceled less than 48-hours prior to the lesson will not be rescheduled or refunded. Cancellations made at least 48-hours in advance will not be refunded; however, the client will receive a lesson credit to use within one month. In the event that your teacher needs to cancel a lesson, you will be rescheduled at your earliest convenience.

REFUND POLICY FOR LESSONS, CLASSES, SUBSCRIPTIONS, AND GIFT CERTIFICATES: All subscription lesson packages or monthly payment plan sales are final. No refunds will be issued. Should you decide to cancel lessons or stop attending class during the middle of your subscription for any reason, you will not be refunded any remaining lessons or classes of the subscription package and must continue your monthly payments until you have fully paid for your subscription minimum commitment (3 months) or until 30-days notice has been received.

LESSONS WITH ASSOCIATE TEACHERS: Should an associate teacher no longer work for The Phonation Company or be called away to perform, you will be assigned a teacher at the same rank or higher.

VIRTUAL LESSONS: You must have a stable internet connection (ethernet preferable), webcam, and microphone (most built-in computer webcams and microphones suffice). We are not responsible for missed lesson or class time due to technical difficulties on the client's side.

NYC CLIENTS OF DR. ROLLINGS BIGLER: If you opt for an in-person lesson in NYC as part of your discounted lesson subscription, there will be a $35 charge per lesson to cover the cost of the room.